Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

If you wish to return an item, please contact us first at support@gizmologyog.com within 14 days of receiving your order. Do not send items back without contacting us first, as return instructions may vary depending on the product.

Returned items must be unused, in their original packaging, and in the same condition as received.

Returns should be sent to:

1 Commerce Street

Loughborough

LE11 0AA

United Kingdom

Refunds

Once your return is approved, we will process your refund to the original payment method. Refunds are typically processed within 5–10 business days after approval.

Non-returnable items

Certain items may be non-returnable due to hygiene or supplier restrictions. If an item is non-returnable, this will be stated on the product page.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us at support@gizmologyog.com within 48 hours of delivery with clear photos, and we will resolve the issue.

Contact us

If you have any questions about returns or refunds, please contact us at:

support@gizmologyog.com